|
|
| 成分 | ||||||||
|
|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
| 公众期望(A) | A1 |
|
| 0.862 |
|
|
|
|
|
|
| A2 |
|
| 0.871 |
|
|
|
|
|
| |
| A3 |
|
| 0.879 |
|
|
|
|
|
| |
| 信息质量(B) | B1 | 0.726 |
|
|
|
|
|
|
|
|
| B2 | 0.711 |
|
|
|
|
|
|
|
| |
| B3 | 0.770 |
|
|
|
|
|
|
|
| |
| B4 | 0.737 |
|
|
|
|
|
|
|
| |
| B5 | 0.743 |
|
|
|
|
|
|
|
| |
| 系统质量(C) | C1 |
|
|
|
|
|
| 0.863 |
|
|
| C2 |
|
|
|
|
|
| 0.729 |
|
| |
| C3 |
|
|
|
|
|
| 0.720 |
|
| |
| C4 |
|
|
|
|
|
| 0.668 |
|
| |
| 服务质量(D) | D1 |
|
|
|
| 0.742 |
|
|
|
|
| D2 |
|
|
|
| 0.733 |
|
|
|
| |
| D3 |
|
|
|
| 0.784 |
|
|
|
| |
| 感知易用性(E) | E1 |
|
|
|
|
| 0.705 |
|
|
|
| E2 |
|
|
|
|
| 0.773 |
|
|
| |
| E3 |
|
|
|
|
| 0.774 |
|
|
| |
| 感知有用性(F) | F1 |
|
|
| 0.749 |
|
|
|
|
|
| F2 |
|
|
| 0.672 |
|
|
|
|
| |
| F3 |
|
|
| 0.766 |
|
|
|
|
| |
| 公众抱怨(G) | G1 |
|
|
|
|
|
|
|
| 0.790 |
| G2 |
|
|
|
|
|
|
|
| 0.864 | |
| G3 |
|
|
|
|
|
|
|
| 0.779 | |
| G4 |
|
|
|
|
|
|
|
|
| |
| 公众信任(H) | H1 |
| 0.775 |
|
|
|
|
|
|
|
| H2 |
| 0.690 |
|
|
|
|
|
|
| |
| H3 |
| 0.748 |
|
|
|
|
|
|
| |
| H4 |
| 0.775 |
|
|
|
|
|
|
| |
| 公众满意度(I) | I1 |
|
|
|
|
|
|
| 0.753 |
|
| I2 |
|
|
|
|
|
|
| 0.849 |
| |