二级指标

各行相乘得 M i

开方得 W i ¯

归一化得特征向量W

能力形象

1 × 1 / 3 × 1 / 5 × 1 / 5 × 1 / 7 × 2 × 2 = 0.00761908

0.00761908 7 = 0.49821253

0.050

部队期望

3 × 1 × 1 / 2 × 1 / 2 × 1 / 3 × 4 × 4 = 4

4 7 = 1.21901365

0.121

感知质量

5 × 2 × 1 × 1 × 1 / 2 × 7 × 7 = 245

245 7 = 2.19436789

0.219

感知价值

5 × 2 × 1 × 1 × 1 / 2 × 7 × 7 = 245

245 7 = 2.19436789

0.219

部队满意

7 × 3 × 2 × 2 × 1 × 7 × 7 = 4116

4116 7 = 3.28362553

0.327

部队抱怨

1 / 2 × 1 / 4 × 1 / 7 × 1 / 7 × 1 / 7 × 1 × 1 = 0.00036443

0.00036443 7 = 0.32270227

0.032

部队忠诚

1 / 2 × 1 / 4 × 1 / 7 × 1 / 7 × 1 / 7 × 1 × 1 = 0.00036443

0.00036443 7 = 0.32270227

0.032

合计

4610.00834794

10.03499203

1