因素

题项

因素载荷值

特征值

方差贡献率

累计方差贡献率

1. 保障性

X11/X12/X13/X14/X15/X16

0.851/0.778/0.815/0.727/0.858/0.883

6.755

23.293%

23.293%

2. 响应性

X31/X32/X33/X44/X55

0.765/0.810/0.782/0.841/0.845

4.463

15.391%

38.683%

3. 有效性

X21/X22/X23/X24/X25

0.800/0.791/0.834/0.737/0.862

3.583

12.345%

51.037%

4. 可靠性

X41/X42/X43/X44

0.762/0.847/0.785/0.813

2.929

10.089%

61.126%

5. 关怀性

X51/X52/X53/X54/X55

0.792/0.759/0.786/0.745/0.703

2.229

7.685%

68.811%