因素 | 题项 | 因素载荷值 | 特征值 | 方差贡献率 | 累计方差贡献率 |
1. 保障性 | X11/X12/X13/X14/X15/X16 | 0.851/0.778/0.815/0.727/0.858/0.883 | 6.755 | 23.293% | 23.293% |
2. 响应性 | X31/X32/X33/X44/X55 | 0.765/0.810/0.782/0.841/0.845 | 4.463 | 15.391% | 38.683% |
3. 有效性 | X21/X22/X23/X24/X25 | 0.800/0.791/0.834/0.737/0.862 | 3.583 | 12.345% | 51.037% |
4. 可靠性 | X41/X42/X43/X44 | 0.762/0.847/0.785/0.813 | 2.929 | 10.089% | 61.126% |
5. 关怀性 | X51/X52/X53/X54/X55 | 0.792/0.759/0.786/0.745/0.703 | 2.229 | 7.685% | 68.811% |