量表 | 指标 | 因素载荷值 | Cronbach’s α系数 | AVE | 组合信度 |
保障性 | X11/X12/X13/X14/X15/X16 | 0.806/0.756/0.832/0.781/0.827/0.845 | 0.915 | 0.651 | 0.918 |
有效性 | X21/X22/X23/X24/X25 | 0.839/0.782/0.817/0.763/0.805 | 0.898 | 0.643 | 0.900 |
响应性 | X31/X32/X33/X34/X35 | 0.798/0.815/0.801/0.840/0.857 | 0.912 | 0.677 | 0.913 |
可靠性 | X41/X42/X43/X44 | 0.786/0.827/0.763/0.824 | 0.875 | 0.641 | 0.877 |
关怀性 | X51/X52/X53/X54/X55 | 0.785/0.712/0.763/0.716/0.687 | 0.845 | 0.538 | 0.853 |
信任 | M11/M12/M13 | 0.812/0.824/0.805 | 0.853 | 0.662 | 0.855 |
感知价值 | M21/M22/M23 | 0.817/0.854/0.861 | 0.879 | 0.713 | 0.882 |
承诺 | M31/M32/M33/M34/M35 | 0.794/0.782/0.758/0.823/0.765 | 0.888 | 0.616 | 0.889 |
满意度 | Y11/Y12/Y13/Y14 | 0.815/0.828/0.844/0.786 | 0.889 | 0.670 | 0.890 |
认同感 | Y21/Y22/Y23 | 0.832/0.854/0.827 | 0.874 | 0.702 | 0.876 |