| 项目 | 满意 | 基本满意 | 不满意 | 护理满意度 |
| 危机管理前(n = 900) | 779 | 106 | 15 | 98.33% (885/900) |
| 危机管理后(n = 1100) | 996 | 100 | 4 | 99.64% (1096/1100) |
| x2 |
|
|
| 8.932 |
| P |
|
|
| 0.003 |