| 因子 | 指标内容 | 校正项总计相关性(CITC) | 项已删除的α系数 | Cronbach α系数 |
| 感知有用性(PU) | ti | 0.706 | 0.830 | |
| PU2 | 0.659 | 0.842 | ||
| PU3 | 0.661 | 0.841 | 0.864 | |
| PU4 | 0.675 | 0.838 | ||
| PU5 | 0.721 | 0.827 | ||
| PC1 | 0.615 | 0.837 | ||
| 感知成本(PC) | PC2 | 0.679 | 0.808 | |
| PC3 | 0.751 | 0.777 | 0.846 | |
| PC4 | 0.698 | 0.799 | ||
| PEOU1 | 0.674 | 0.886 | ||
| 感知易用(PEOU) | PEOU2 | 0.810 | 0.836 | 0.887 |
| PEOU3 | 0.729 | 0.865 | ||
| PEOU4 | 0.812 | 0.833 | ||
| 感知风险(PR) | PR1 | 0.695 | 0.844 | |
| PR2 | 0.722 | 0.837 | ||
| PR3 | 0.667 | 0.851 | 0.871 | |
| PR4 | 0.669 | 0.850 | ||
| PR5 | 0.735 | 0.835 | ||
| 社会影响(SI) | SI1 | 0.661 | 0.845 | |
| SI2 | 0.757 | 0.807 | ||
| SI3 | 0.735 | 0.815 | 0.863 | |
| SI4 | 0.702 | 0.830 | ||
| 满意度(SAT) | SAT1 | 0.705 | 0.871 | |
| SAT2 | 0.790 | 0.842 | ||
| SAT3 | 0.728 | 0.865 | 0.886 | |
| SAT4 | 0.800 | 0.835 | ||
| 持续使用意向(CI) | CI1 | 0.869 | 0.905 | |
| CI2 | 0.881 | 0.895 | 0.935 | |
| CI3 | 0.851 | 0.919 | ||
| 量表总体信度 |
|
|
| 0.95 |