服务 | 空乘 | 准时 | 安检 | 值机 | 餐食 | 座椅 | 机场 | 延误 | 客舱 | 行李 | 摆渡 | star | |
服务 | 1.00 | 0.97 | 0.10 | 0.12 | 0.15 | 0.03 | 0.14 | 0.04 | −0.21 | −0.12 | −0.09 | −0.07 | 0.35 |
空乘 | 0.97 | 1.00 | 0.10 | 0.12 | 0.15 | 0.03 | 0.14 | 0.04 | −0.20 | −0.11 | −0.09 | −0.08 | 0.34 |
准时 | 0.10 | 0.10 | 1.00 | 0.09 | 0.14 | −0.01 | 0.07 | 0.02 | −0.21 | −0.11 | −0.08 | −0.08 | 0.35 |
安检 | 0.12 | 0.12 | 0.09 | 1.00 | 0.22 | 0.07 | 0.14 | 0.14 | −0.16 | −0.08 | −0.07 | −0.06 | 0.26 |
值机 | 0.15 | 0.15 | 0.14 | 0.22 | 1.00 | 0.06 | 0.17 | 0.16 | −0.18 | −0.10 | −0.08 | −0.07 | 0.30 |
餐食 | 0.03 | 0.03 | −0.01 | 0.07 | 0.06 | 1.00 | 0.15 | 0.17 | −0.08 | −0.01 | −0.06 | −0.05 | 0.11 |
座椅 | 0.14 | 0.14 | 0.07 | 0.14 | 0.17 | 0.15 | 1.00 | 0.18 | −0.15 | −0.09 | −0.07 | −0.06 | 0.26 |
机场 | 0.04 | 0.04 | 0.02 | 0.14 | 0.16 | 0.17 | 0.18 | 1.00 | −0.10 | −0.05 | −0.04 | −0.02 | 0.16 |
延误 | −0.21 | −0.20 | −0.21 | −0.16 | −0.18 | −0.08 | −0.15 | −0.10 | 1.00 | 0.08 | −0.01 | 0.00 | −0.46 |
客舱 | −0.12 | −0.11 | −0.11 | −0.08 | −0.10 | −0.01 | −0.09 | −0.05 | 0.08 | 1.00 | 0.01 | 0.00 | −0.22 |
行李 | −0.09 | −0.09 | −0.08 | −0.07 | −0.08 | −0.06 | −0.07 | −0.04 | −0.01 | 0.01 | 1.00 | 0.06 | −0.13 |
摆渡 | −0.07 | −0.08 | −0.08 | −0.06 | −0.07 | −0.05 | −0.06 | −0.02 | 0.00 | 0.00 | 0.06 | 1.00 | −0.12 |
star | 0.35 | 0.34 | 0.35 | 0.26 | 0.30 | 0.11 | 0.26 | 0.16 | −0.46 | −0.22 | −0.13 | −0.12 | 1.00 |