| 服务项目 | 2011 | 2014 | 2018 | |||
| 需求 | 供给 | 需求 | 供给 | 需求 | 供给 | |
| 起居照料 | 58.3 | 3.6 | 50.5 | 4.2 | 59 | 6.9 |
| 上门看病、送药 | 79.8 | 25.8 | 74.7 | 28.6 | 73.7 | 30.1 |
| 精神慰藉、聊天解闷 | 63.4 | 7.1 | 56.1 | 7.9 | 61.4 | 11.1 |
| 日常购物 | 57.1 | 7 | 46.9 | 7 | 53.7 | 10.2 |
| 组织社会和娱乐活动 | 68.7 | 17.6 | 58.5 | 19.6 | 60.7 | 20.4 |
| 法律援助(维权) | 62.7 | 12.7 | 54.7 | 13 | 58.8 | 19.9 |
| 保健知识 | 77.1 | 34.6 | 71.7 | 41.9 | 69.4 | 40 |
| 处理纠纷 | 66.4 | 27.5 | 56.1 | 29.3 | 62.7 | 33.0 |