| 实际响应类别 |
| 预测响应类别 | 总计 | ||||
|
| 不满意 | 一般 | 满意 | 非常满意 | |||
| 总体满意度 | 不满意 | 计数 | 0 | 1 | 0 | 0 | 1 |
| 百分比 | 0.0% | 100.0% | 0.0% | 0.0% | 100.0% | ||
| 一般 | 计数 | 0 | 36 | 9 | 1 | 46 | |
| 百分比 | 0.0% | 78.3% | 19.6% | 2.2% | 100.0% | ||
| 满意 | 计数 | 0 | 2 | 181 | 22 | 205 | |
| 百分比 | 0.0% | 1.0% | 88.3% | 10.7% | 100.0% | ||
| 非常满意 | 计数 | 0 | 3 | 36 | 106 | 145 | |
| 百分比 | 0.0% | 2.1% | 24.8% | 73.1% | 100.0% | ||
| 总计 | 计数 | 0 | 42 | 226 | 129 | 397 | |
| 百分比 | 0.0% | 10.6% | 56.9% | 32.5% | 100.0% | ||