指标名称

评价向量

客房环境

S 11 = ( 0.0026 0.0344 0.2653 0.4949 0.2028 )

舒适程度

S 12 = ( 0.0346 0.0871 0.3315 0.2883 0.2536 )

提供服务

S 21 = ( 0 .0935 0 .1412 0 .3618 0 .2882 0 .1153 )

服务态度

S 22 = ( 0 .0300 0 .0700 0 .5300 0 .1400 0 .2300 )

附加服务

S 23 = ( 0 .1081 0 .1521 0 .4398 0 .2280 0 .0866 )

交通出行

S 31 = ( 0 .1288 0 .1666 0 .3533 0 .2400 0 .1019 )

周边环境

S 32 = ( 0 .0690 0 .2081 0 .2159 0 .2548 0 .2522 )

优惠促销

S 41 = ( 0 .0297 0 .2139 0 .2103 0 .2571 0 .2890 )

感知价格

S 42 = ( 0 .0850 0 .1450 0 .3100 0 .2900 0 .1950 )