指标名称
评价向量
客房环境
S 11 = ( 0.0026 0.0344 0.2653 0.4949 0.2028 )
舒适程度
S 12 = ( 0.0346 0.0871 0.3315 0.2883 0.2536 )
提供服务
S 21 = ( 0 .0935 0 .1412 0 .3618 0 .2882 0 .1153 )
服务态度
S 22 = ( 0 .0300 0 .0700 0 .5300 0 .1400 0 .2300 )
附加服务
S 23 = ( 0 .1081 0 .1521 0 .4398 0 .2280 0 .0866 )
交通出行
S 31 = ( 0 .1288 0 .1666 0 .3533 0 .2400 0 .1019 )
周边环境
S 32 = ( 0 .0690 0 .2081 0 .2159 0 .2548 0 .2522 )
优惠促销
S 41 = ( 0 .0297 0 .2139 0 .2103 0 .2571 0 .2890 )
感知价格
S 42 = ( 0 .0850 0 .1450 0 .3100 0 .2900 0 .1950 )