| 维度 | 题项 | 样本 | 最小值 | 最大值 | 均值 | 标准差 | 偏度 | 峰度 | 
| 护理服务水平 | A1 | 428 | 1 | 5 | 3.52 | 1.14 | −0.294 | −0.783 | 
| A2 | 428 | 1 | 5 | 3.41 | 1.143 | −0.167 | −0.926 | |
| A3 | 428 | 1 | 5 | 3.5 | 1.148 | −0.349 | −0.741 | |
| A4 | 428 | 1 | 5 | 3.46 | 1.184 | −0.274 | −0.909 | |
| 专业素质标准 | B1 | 428 | 1 | 5 | 3.3 | 1.062 | −0.16 | −0.499 | 
| B2 | 428 | 1 | 5 | 3.43 | 0.981 | −0.394 | −0.089 | |
| B3 | 428 | 1 | 5 | 3.4 | 1.032 | −0.216 | −0.456 | |
| B4 | 428 | 1 | 5 | 3.35 | 1.127 | −0.336 | −0.55 | |
| 沟通协调机制 | C1 | 428 | 1 | 5 | 3.58 | 1.078 | −0.449 | −0.514 | 
| C2 | 428 | 1 | 5 | 3.64 | 1.113 | −0.443 | −0.701 | |
| C3 | 428 | 1 | 5 | 3.68 | 1.079 | −0.437 | −0.702 | |
| C4 | 428 | 1 | 5 | 3.61 | 1.063 | −0.166 | −0.838 | |
| 监督评估制度 | D1 | 428 | 1 | 5 | 3.31 | 1.054 | −0.049 | −0.756 | 
| D2 | 428 | 1 | 5 | 3.43 | 1.009 | −0.213 | −0.611 | |
| D3 | 428 | 1 | 5 | 3.43 | 1.007 | −0.257 | −0.448 | |
| D4 | 428 | 1 | 5 | 3.41 | 1.017 | −0.141 | −0.492 | |
| 护理服务政策 | E1 | 428 | 1 | 5 | 3.67 | 1.078 | −0.357 | −0.584 | 
| E2 | 428 | 1 | 5 | 3.65 | 1.098 | −0.545 | −0.38 | |
| E3 | 428 | 1 | 5 | 3.71 | 1.07 | −0.458 | −0.463 | |
| E4 | 428 | 1 | 5 | 3.75 | 1.062 | −0.517 | −0.409 | |
| 护理保险制度 | F1 | 428 | 1 | 5 | 3.33 | 1.055 | −0.219 | −0.61 | 
| F2 | 428 | 1 | 5 | 3.47 | 1.065 | −0.44 | −0.525 | |
| F3 | 428 | 1 | 5 | 3.34 | 1.023 | −0.199 | −0.39 | |
| 
 | F4 | 428 | 1 | 5 | 3.44 | 1.021 | −0.437 | −0.392 | 
| 护理满意度 | G1 | 428 | 1 | 5 | 3.63 | 1.015 | −0.306 | −0.573 | 
| G2 | 428 | 1 | 5 | 3.84 | 1.016 | −0.625 | −0.246 | |
| G3 | 428 | 1 | 5 | 3.72 | 1.039 | −0.396 | −0.553 | |
| G4 | 428 | 1 | 5 | 3.71 | 1.016 | −0.354 | −0.536 |