| 项目内容 | 改革前感知 | 改革后感知 | 前后差值 |
| 资料过多，难以集全 | 110 (50.46%) | 94 (43.12%) | −16 (−7.34%) |
| 资料盖章、审核等要多跑地方 | 161 (73.85%) | 154 (70.64%) | −7 (−3.21%) |
| 办理条件、手续内容等过于复杂 | 141 (64.68%) | 136 (62.38%) | −5 (−2.3%) |
| 政策相关内容晦涩难懂 | 99 (45.41%) | 99 (45.41%) | 0 |
| 办理相关资料证明需要较大金钱成本 | 62 (28.44%) | 78 (35.78%) | 16 (7.34%) |
| 申请救助、低保等业务而带来的心理压力 | 70 (32.11%) | 58 (26.61%) | −12 (−5.5%) |
| 服务人员的态度、办理水平而产生的不愉快 | 75 (34.4%) | 64 (29.36%) | −11 (−5.04%) |
| 办理时间无法预计而产生的焦虑 | 64 (29.36%) | 50 (22.94%) | −14 (−6.42%) |